Last updated: 14/01/2026

These Terms of Service (“Terms”) govern the provision of services by McKeon Digital Ltd (“we”, “us”, “our”) to the client (“you”, “your”). By engaging our services, accepting a quote, making a payment, or continuing to work with us, you agree to these Terms.

1. About McKeon Digital Ltd

McKeon Digital Ltd is a UK-based digital services company providing creative, technical, and support services to individuals and businesses.

2. Services Offered

We provide the following services:

• Web Design & Development
• Branding & Visual Identity
• Graphic Design & Digital Assets
• App & System Development
• Tech Setups & Infrastructure
• PC Building & Hardware Support

The exact scope of services will be agreed in writing before work begins.

3. Project Scope & Changes

3.1 Agreed Scope

All work is based on an agreed scope outlined in:

• a written quote
• proposal
• email agreement
• or project brief

3.2 Changes to Scope

Any work requested outside the agreed scope may:

• require a revised quote
• extend project timelines
• or be declined

4. Client Responsibilities

You agree to:

• provide accurate and complete information
• supply content and materials on time
• ensure you have the legal right to use all supplied assets

Delays caused by missing content or approvals may affect delivery times.

5. Web Design & Development

5.1 Deliverables

Web projects may include design, development, CMS setup, optimisation, and testing as agreed.

5.2 Hosting & Domains

Unless explicitly included, hosting, domains, and email services are not included and remain your responsibility.

5.3 Third-Party Platforms

We are not responsible for limitations, outages, or changes imposed by third-party platforms or providers.

6. Branding & Visual Identity

6.1 Ownership

Once full payment has been received, ownership of the final approved branding assets transfers to you.

6.2 Revisions

Branding services include a limited number of revisions as outlined in the agreed quote. Additional revisions may be charged.

7. Graphic Design & Digital Assets

7.1 Usage

Designs are provided for the agreed purpose only unless otherwise stated.

7.2 Source Files

Editable/source files are not included unless explicitly agreed in writing.

8. App & System Development

8.1 Custom Development

We develop custom applications, systems, plugins, and tools based on your requirements. Due to the nature of development, timelines are estimates.

8.2 Intellectual Property

Unless agreed otherwise:

• custom deliverables are licensed to you for use
• we retain the right to reuse general techniques, frameworks, and non-specific components

8.3 Support & Maintenance

Ongoing support or maintenance is not included unless covered by a separate agreement.

9. Tech Setups & Infrastructure

9.1 Scope

This may include hosting setup, server configuration, email systems, backups, and migrations.

9.2 Third-Party Services

We are not liable for downtime, failures, or issues caused by third-party providers.

10. PC Building & Hardware Support

10.1 Hardware Responsibility

We are not responsible for manufacturer defects or warranty issues.

10.2 Client-Supplied Hardware

We are not liable for faults or incompatibilities with hardware supplied by you.

11. Payments & Fees

11.1 Pricing

All prices are quoted in GBP (£) and are exclusive of VAT unless stated otherwise.

11.2 Deposits

We may require a deposit (typically 50%) before work begins.

Deposits are non-refundable once work has started.

11.3 Payment Terms

Invoices are payable within 14 days of the invoice date unless otherwise agreed in writing.

11.4 Late Payments

If payment is not received by the due date:

• a late payment fee of £40 may be applied, in line with the UK Late Payment of Commercial Debts (Interest) Act 1998
• we reserve the right to charge statutory interest at 8% above the Bank of England base rate, calculated daily
• work may be paused until payment is received
• access to deliverables, systems, or services may be suspended

We reserve the right to recover any reasonable costs incurred in collecting overdue payments.

11.5 Continued Non-Payment

If payment remains outstanding for 30 days or more, we reserve the right to:

• terminate services
• withhold final deliverables
• revoke licences granted for completed work

12. Cancellations & Refunds

12.1 Cancellation by the Client

You may cancel services by providing written notice (email is acceptable).

If you cancel after work has begun:

• all work completed up to the cancellation date remains payable
• any outstanding invoices must be settled immediately
• any deposit paid is non-refundable

If work has already been completed or delivered, full payment remains due.

12.2 Project-Based Services

For fixed-scope or project-based services (including web design, branding, graphic design, and development):

• cancellation after the project start date does not entitle you to a refund
• partially completed work may be delivered at our discretion once payment obligations are met

12.3 Ongoing & Recurring Services

For ongoing services, retainers, or monthly agreements:

• a minimum 30 days’ written notice is required to cancel
• fees for the notice period remain payable
• no refunds are issued for unused time or services

12.4 Cancellation by McKeon Digital Ltd

We reserve the right to cancel or suspend services if:

• payment terms are breached
• required information or cooperation is not provided
• abusive, threatening, or unreasonable behaviour occurs
• continuation of work is no longer commercially or technically viable

In such cases, work completed up to the termination date remains payable.

12.5 Refund Policy

Refunds are not provided for:

• completed work
• digital services or deliverables
• custom development or design work
• time already spent or resources already allocated

Any refunds issued are at our sole discretion and must be confirmed in writing.

12.6 Effect of Cancellation

Upon cancellation or termination:

• licences or usage rights granted may be revoked until all outstanding payments are settled
• access to systems, files, or services may be removed
• we are not responsible for data retention unless otherwise agreed

13. Intellectual Property & Portfolio Use

We reserve the right to display completed work in our portfolio, website, and marketing materials unless agreed otherwise in writing.

14. Confidentiality

Both parties agree to keep confidential information private unless disclosure is required by law.

15. Liability & Limitations

15.1 Standard of Service

McKeon Digital Ltd will provide services using reasonable care and skill in accordance with generally accepted industry standards. We do not guarantee that services will be error-free, uninterrupted, or produce specific outcomes.

15.2 No Guarantees or Warranties

Unless expressly stated in writing, we make no guarantees regarding:

• business performance or financial results
• website traffic, conversions, or sales
• search engine rankings or SEO outcomes
• system uptime, availability, or performance
• compatibility with future third-party updates

All services are provided on an “as is” basis.

15.3 Limitation of Liability

To the fullest extent permitted by law:

• we shall not be liable for any indirect, incidental, special, or consequential losses, including but not limited to loss of profit, revenue, data, business, or reputation
• our total liability for any claim arising out of or in connection with the services shall be limited to the total amount paid by you for the services giving rise to the claim

15.4 Data Loss & Security

While we take reasonable steps to safeguard data:

• we are not responsible for data loss caused by hardware failure, software bugs, cyber attacks, third-party services, or client actions
• you are responsible for maintaining backups unless backup services are explicitly included in the agreed scope

15.5 Third-Party Services & Platforms

We are not liable for issues arising from:

• third-party hosting providers
• software platforms, plugins, or APIs
• payment processors
• hardware manufacturers

This includes outages, changes, pricing increases, or discontinued services.

15.6 Client Decisions & Instructions

We are not responsible for:

• outcomes resulting from decisions made by you
• instructions provided by you that lead to errors, delays, or losses
• content supplied by you that infringes third-party rights

15.7 Website & System Responsibility

Once a project has been delivered and approved:

• ongoing security, updates, and maintenance are your responsibility unless a support agreement is in place
• we are not liable for issues arising from unauthorised changes made by you or third parties

15.8 Hardware Liability

For PC building and hardware support:

• liability is limited to workmanship only
• we are not responsible for component failure, manufacturer defects, or data loss
• any warranties are provided by the manufacturer, not McKeon Digital Ltd

15.9 Maximum Legal Extent

Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any liability which cannot be excluded under UK law

16. Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control.

17. Termination

We reserve the right to terminate services if:

• these Terms are breached
• payments remain unpaid
• abusive or unreasonable behaviour occurs

18. Governing Law

These Terms are governed by the laws of England and Wales.

19. Company Information

McKeon Digital Ltd
Company registered in England and Wales

Company Number: 16956031
Registered Office:
3rd Floor, 86-90 Paul Street
London
England
United Kingdom
EC2A 4NE

20. Acceptance

By engaging McKeon Digital Ltd, you confirm that you have read, understood, and agreed to these Terms of Service.